If you have previously installed MAXProtect and want to import your former Family ID account settings, you should choose to import an account. You will need to know your Family ID name, administrator name usually the parent, and administrator password. If you have forgotten this information, please send an email to help@max.com with your full name and product registration number.

Open the Control Panel by going to Start > Settings > Control Panel. Double-click on Add or Remove programs. Find the program you want to uninstall (MAXProtect) in the program list, click it, and then click the Add/Remove or the Change/Remove button. You will be prompted for an administrator or parent user name and password to remove MAXProtect software.

If you are prompted to remove shared files, click the button "Yes to All" to completely remove all folders and files. Make sure you restart your computer.

Open a web browser and go to windowsupdate.microsoft.com and follow the instructions.

Another good idea is to remove all advertising and spyware from your machine; you can do this by going to http://www.max.com/support and select Spyware Information center. Spyware is advertising that's installed against your knowledge on your computer and that affects which advertisements you see when you're online and can slow down your connection.

You may also need to go through the list of items that "startup" when the computer does and stop certain programs from "auto logon" , e.g.: going on line before MAXProtect is ready; programs like this include instant messengers, p2p file trading software and anti-virus "live updates".

This occurs during step 2 of installation and is caused when MAXProtect can not communicate with the family manager due to an outage, ISP outage, or a timeout on the Internet. Please try it again in a few minutes.

To repair max, do the following: Start -> control panel -> add/remove programs -> max -> click max and click remove -> put in your administrative user name and password then click "Uninstall" -> choose the option to repair max -> follow directions on screen.

Do the following:
Uninstall Max Protect: Find the tray icon at the bottom right corner of the screen down by your clock -> Right click -> Uninstall -> Restart when prompted.

Do your widows updates: Get connected to the Internet -> Open Internet Explorer -> Tools -> windows update -> scan for updates -> perform express install of any updates available -> restart when prompted -> Repeat this process until it tells you there are no updates available.

Reinstall Max Protect and try registering again.