Have problems with our media site? Here are a few helpful solutions that should fix your issue.
Video Player Issues: Incomplete buffering and choppy playback
Please follow the tips listed below if you're having trouble playing a video and it gets stuck at one point or plays in a choppy fashion, or fails to continue to load:
1. Clear your browser's cache and cookies.
2. Pause the video. Allow the red loading bar to load completely to the end of the player. Once the video's fully loaded play the video.
Certain widescreen videos do not fill the player
Some widescreen videos on YouTube have black bars on all sides and do not expand to fit the player's dimensions. This generally occurs because the uploaded video file includes horizontal bars (letterboxing) on the top and bottom of the video (in order to fit a 4:3 aspect ratio). Our 16:9 aspect ratio player then adds vertical black bars (pillarboxing) to fit a 4:3 formatted video to the new YouTube player dimensions. The end result is black bars all around the video (windowboxing).
Video Player Issues: Watching videos on dial-up
Still rockin' the 56k? No problem. As you may already know, a slower connection simply means slower delivery of services. You only need a little more time and patience than with a faster connection. For best results, you may want to start the video player and then click on the PAUSE button immediately.
Then, wait until the red progress bar has reached the end of the video before playing it. Allowing the entire video buffer lets you watch it without interruption. Remember, the shorter the video, the shorter the amount of time it takes to buffer.
Video Player Issues: Can't hear video audio / sound
To make sure that you hear sound while watching videos, please try the following:
* Adjust the volume control on your computer and speakers.
* Adjust the volume control located in the lower right corner of the YouTube Video Player.
* Ensure that the volume is up on other video players, such as QuickTime, Real Player, or Windows Media player, as this might affect the video player sound.
* Try shutting down your computer and then restarting it again.
* Videos on YouTube are streamed through an Adobe Flash player.
For the best viewing experience, we suggest you install the latest version of Adobe Flash after removing any old versions you've installed. Learn how to install the most recent version of Adobe Flash player here.
Video Player Issues: The video won't play
Videos on MaxAmp are streamed through Adobe Flash player. If you're having trouble playing and viewing videos MaxAmp, we suggest you install the latest version of the Flash player: this will allow you to easily play MaxAmp videos.
Here's how to upgrade to the most recent version of Adobe's Flash Player:
1. Before installing the most recent version of Adobe Flash player, you will need to first uninstall any older versions of the Flash player you've installed in the past and currently have running on your computer.
Please completely uninstall the version of Flash you're currently running, before upgrading to the most recent version. To uninstall Flash, follow Adobe's instructions, listed here. You'll need to download Adobe's official Uninstaller to remove Flash.
2. Once you've uninstalled the older version of Flash, you'll be ready to upgrade to the most recent version of Flash.
To upgrade to the most recent version of the Flash player, please follow these steps:
1. Follow Adobe's instructions for reinstalling the most recent version of Flash.
2. Once you've downloaded the latest version of Adobe Flash, please exit your browser.
3. Finally, click to install the update that you just downloaded to your computer from the Adobe Flash site.
Once you've done so, open your browser again and go to MaxAmp. You should now be able to successfully watch videos!
If the instructions above don't resolve the issue, please also try the following:
1. Temporarily disable popup blocking software installed on your computer to test.
2. Allow MaxGxl.com and Max.com as a trusted site in your Firewall software.
3. Ensure other applications like QuickTime, iTunes, Real Player, or Windows Media Player aren't set as the default streaming application, as this might affect the video player.
For Windows Vista users:
If the Flash uninstall / reinstall does not work this maybe due to a Microsoft Windows Vista permissions issue.
Please use the Windows button at the bottom left then the search function:
* Go to: C:\Windows\System32\Macromed\Flash\.
* Right-click on the following file: FlashUtil9b.exe or FlashUtil9e.exe.
* Select "Run as Administrator" and install the update.
* Restart your computer.
Video Player Issues: Choppy video
If a video doesn't play continuously, it may be due to your connection speed. You'll need a broadband connection with at least 500+Kbps for the best viewing experience.
Another possible reason for choppy video playback is that our servers are experiencing high traffic. If this is the case, there's not much you can do. However, we are continuously adding servers to keep up with demand and improve your experience on our site.
It's also possible that your video download speed is slow or inconsistent. In this case, pause the video until the entire stream is downloaded and then playing the video. Occasionally, an incomplete copy of a video can get stuck in your cache and never fully download. You can re-attempt the download by clearing your browser's cache.
You'll find steps on how to do this listed here.
If problems keep occurring please go to our contact us page and leave feedback.